Shipping Policy for Physical Products
Thank you for choosing Fractal Visions for your shopping needs. Our shipping policy is designed to provide clarity on how we handle the delivery of physical products purchased from our platform.
1. Shipping and Delivery Times:
- Our products typically take 2-4 weeks to be delivered from the date of purchase. This is an estimated delivery time, and while we strive to meet these expectations, delays may occasionally occur due to unforeseen circumstances such as shipping carrier issues, customs clearance, or other factors. Please note that delivery times may vary depending on your location and the product's origin.
2. All Sales Are Final:
- As outlined in our refund policy, all sales are final, and we do not accept returns or offer refunds for physical products. Please review our refund policy for more details.
3. Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. Please contact our customer support team with the widget for customer support located at the bottom right of the website within 7 days of receiving the product. We will work with you to assess the damage or defect and provide an appropriate resolution. This may include sending a replacement product or issuing a refund, at our discretion.
4. Lost Shipments:
- If your order is lost in transit and not delivered within 30 days of purchase, we will investigate the matter and offer a resolution, a replacement or refund is not guaranteed.
5. Changes or Cancellations:
- Once an order has been placed, we do not allow changes or cancellations. Please double-check your order before completing the purchase.
6. Contact Information:
- If you have any questions or concerns about your order or our shipping policy, please contact us using the online support chat located at the bottom right of the website.
By making a purchase with Fractal Visions, you acknowledge and agree to the terms of this shipping policy, as well as our refund policy, which governs all sales of physical products on our platform. Thank you for choosing us, and we appreciate your business.